Terms of Use

By ordering from our online store www.comfortairdirect.com you are agreeing to the following Terms of Use:

SALES AND ORDERS

All mattress orders include free ground shipping within the continental United States. In home set-up/white glove delivery may require an additional fee. If you add in home set up service to your order it may take up to an additional two weeks for delivery. 

DUE TO RECENT COMPANY CHANGES, WE MUST COLLECT LOCAL AND STATE TAXES FOR YOUR AREA.  PLEASE ADD THESE TAX AMOUNTS TO YOUR ORDER TOTAL.

All prices are subject to change without any prior notice.

If you are purchasing a mattress only, without a foundation, please review the safety information below before submitting your order.

Any customer's credit card charges will occur on the day of placing an online order. www.comfortairdirect.com is not responsible for any error created by the customer placing an order. Any and all errors will be resolved as they occur. Comfortairdirect, LLC is not responsible for any delays related to order deliveries caused by weather conditions or other related issues. Comfortairdirect, LLC does not hold responsibility for any issues regarding slight color variations of the delivered items and online pictures. If for any reason, a customer decides to cancel his/her order, he/she must notify Comfortairdirect, LLC, within 24 hours from the Time/Date of Purchase. Example: Client finalized order on May 14, 2008at 2PM. Customer has the right to cancel their order until May 15, 2008 at 2PM. If the customer cancels their order after 24 hours, Customer will be issued a refund minus a 25% restocking fee.

DELIVERY

All bedding items will be shipped within agreed upon terms. All details of delivery must be added to the Purchase Invoice. Always inspect your delivery upon receipt. After signing satisfaction of delivery, Comfortairdirect, LLC is not responsible for any damage or issues with the purchased product.

SHIPPING

You will be supplied tracking information upon shipment of your order.

RETURNS / EXCHANGES / 60 Day Trial

What is your 60day risk free trial?

MATTRESS MUST BE RETURNED TO US IN LIKE NEW CONDITION TO BE CONSIDERED FOR FULL REFUND.

The purchase of your new Comfortairdirect, LLC mattress is a very important decision in your life. Approximately one third (1/3) of your life is spent in bed and research shows that the quality of your sleep directly effects your health and wellbeing. Your new Comfortairdirect, LLC mattress will allow you to finally take control of your individual sleep needs and when those needs change with life's cycles; your new mattress will change with you. Also, the individual control, you no longer have to compromise your sleep needs with those of your sleep partner. This absolute control provides the confidence that your new Comfortairdirect, LLC mattress will meet your needs and those of your sleep partner each and every night. We are confident that Comfortairdirect, LLC is the right mattress for you and that you will be completely satisfied with your purchase, but in order to ease any doubts you may have about buying your Comfortairdirect, LLC mattress online, we are proud to offer to you one of the best Confidence Guarantees™ on the market today. Enjoy your new Comfortairdirect, LLC mattress for 60 of the nest night's sleep you've ever had. We believe that you deserve to awake refreshed, rejuvenated and ready for the opportunities of each new day.

Your new Comfortairdirect, LLC mattress is designed to promote proper support while providing unmatched comfort. Please note that it is probable that your old mattress has lost the ability to properly support and that your body has learned poor sleeping posture. It can take up to 30 days for your body to get used to being properly supported again. So try your new mattress for a minimum of 30 nights. If you are not completely satisfied after 30 nights you will have 30 additional days to return your mattress for credit. In the event that you decide to return your mattress, you may simply contact a Comfortairdirect, LLC representative at 1-888-500-1700 to receive a "Return Authorization" (RA) number.

The Confidence Guarantee™ sleep period applies to the mattress only. Foundations, adjustable bases, bed clothes and pillows are not covered under this guarantee and are not returnable for a refund.

What is Comfortaire's return policy?

If you are not comopletely satisfied with your Comfortairdirect, LLC mattress during the Confidence Guarantee period and wish to return your bed please call Comfortairdirect, LLC Customer Service at 1-888-500-1700 to obtain a "Return Authorization" (RA) number.

Once we issue your RA number you will have 30 days to return the mattress to Comfortairdirect, LLC. The mattress must be properly packaged and returned in like new condition, and you will be responsible for all costs associated with returning your mattress. Please contact Comfortairdirect, LLC customer service for tips on re-packaging your mattress and for your lowest cost shipping options.

Upon receipt, your mattress will be inspected. In the event there are any damages beyond "normal wear and tear" or manufacturing defects you will be contacted by Comfortairdirect, LLC customer service concerning the allowable amount of your refund.

Your refund will be processed with approximately 15 days from the date that the entire mattress is received at our facility, and will be refunded in the form of your original payment.

PRIVACY POLICY

Comfortairdirect, LLC uses the most strict guidelines when securing the information we receive from our customers.

Credit Card Security - We use two prong encryption so that your credit card information is secure.

Disclosure of Information - We will not share, sell or disclose any information to third party companies.

Acquisition of Information - We only collect relevant information necessary to completely fulfill your order and make sure that you receive the best online shopping experience available today.

We do accept international orders, but purchaser will be responsible for all shipping charges to include but not limited to taxes and duties where applicable.

MATTRESS ALONE PURCHASE SAFETY INFORMATION

If you are considering the purchase of a mattress "alone", there are a few things you should be aware of. Please take the time to review this information consider it seriously before you make your purchase.

First: As of July 1st, 2007, all new mattresses or mattress sets offered for sale in the U.S. must meet stringent flammability requirements.

Second: All Comfortaire mattresses meet these new flammability requirements and may be sold with or without a foundation. If, however, the mattress is paired with an old box spring or foundation, there is a good chance that the two products together do not provide the flammability protection intended by the new flammability requirements. (Foundations manufactured before July 1st, 2007 may not have the necessary fire retarding barrier in the quilted cover.) For this reason, you should consider the purchase of a box spring or foundation which has been tested with the mattress you have chosen. Purchasing a foundation or adjustable base from Comfortaire assures you that your new purchase provides you with the maximum flammability protection.

Third: if you have a bed that does not require the use of a box spring or a foundation-for example, a platform bed or a futon frame, you need not worry about the purchase of a mattress sold "alone". In the event that you choose to purchase a new mattress "alone" and intend to use it with an older box spring or foundation, you should be aware that you are knowingly forfeiting important flammability protection. In that event, neither the manufacturer nor the retailer of the mattress can be held liable for any damages that may result.

After reviewing the information herein, should you have any questions please call us and we will gladly discuss them with you.

By submitting, purchasing, or order over the phone from our site you are agreeing to these terms.